Менеджер по работе с клиентами со знанием английского языка

Описание

Personal Profile
Results-oriented Supply Chain Manager with great passion for supply chain management. Skilled in analyzing performance indicators and implementing process improvements. Strong ability to build and maintain relationships with vendors, suppliers, and key stakeholders to ensure successful implementation of supply chain procedures and strategies.
Key Skills
Supply Chain Planning and Forecasting
Warehouse Inventory Management
Procurement and Purchasing
Strategical and analytical thinking in an orientated manner
Continuous Improvement and Process Optimization

Professional Experience
Project Supply Chain Manager ("Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus )
December 2022 - present

Provided guidance in the capacity development of the MoH's warehouse structure and management
Coached and trained MoH staff on effective supply chain and warehouse management
Led cross-departmental meetings to streamline operations, resulting in a reduction of the expires and overstock and enhanced inter-departmental communication
Lead all procurement activities, including market assessment, tender, and contracting
Re-structured supply team and delivered cross-training and established cross-functional team
Lead the roll-out of a Unified software system for medical stock management, enhanced data accuracy, and reduced manual processing errors
Spearheaded international and local medical and logistical order preparation processes while advising on budget planning and calculations

Supply Chain Officer- detachment ("Médecins Sans Frontières", Russia)
August 2022 - mid September 2022

Drafted procurement procedure instructions for the partnership agreement
Defined supply strategies and structures in the project
Conducted market assessment to find reliable suppliers
Implemented excel based donation track file that increased donation's data quality and reliability

Supply Chain Officer ("Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus)
November 2020 - November 2022

Assisted and implemented optimization project for warehouse layout design, which increased storage capacity without the need for physical expansion
Guided and trained storekeepers in organizing stores and handling cargo
Analyzed supply chain data and identified optimization opportunities, decreasing out-of-stock occurrences and cutting overstock and expires
Lead the roll-out of a new inventory reporting tool, enhancing inventory accuracy and reducing reporting time (Access tool)
Acted as a key liaison between the project and the Ministry of Health, fostering improved collaboration and communication
Pharmacy Warehouse Supervisor ("Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus)
March 2019-October 2020

Effectively supervised a team of pharmacy technicians, overseeing daily operations and ensuring high-quality work
Successfully managed medical and non-medical stock, achieving a reduction in stock discrepancies and improved inventory turnover rates
Roll-out of consumption data tool for pharmacy department
Assisted the Project Pharmacy Manager and Medical Referent in preparing forecasted monthly consumptions
Represented MSF in pharmacy and supply management meetings with counterparts, including the Ministry of Health and Global Fund
Designed and conducted training sessions for MSF nursing staff on pharmacy management topics, including stock management, forecasting, and ordering

Medical Liaison Officer ("Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus)
March 2015 -February 2019

Assisted expatriate staff in field visits, supervision, data collection, and meetings
Aided expatriate staff in teaching and coaching Ministry of Health (MoH) staff in pharmaceutical practices.
Collected and analyzed consumption data from facilities and compiled reports
Assisted in preparing and organizing of trainings,teaching sessions and conferences
Utilized translation skills to translate documents and communications from Karakalpak and Russian to English and vice versa
Providing program continuity during expat absence and handovers

Medical Secretary ("Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus)
June 2014 -February 2015

Ensuring that all data entry processes occur in a timely, accurate, complete, and efficient manner
Regular communication with doctors and nurses on clarifying queries, obtaining missing information, and correcting errors
Enduring that quality control queries of the database are followed up, ensuring identification of data entry errors and follow-up timely correction
Organizing files, printing forms, and other required document
Following up on missing results and results that have not reached their destination

Volunteer trainer of UNFPA on Y-PEER Network (Uzbekistan, Karakalpakstan,Nukus)

Drafting training session modules
Organizing, planning and delivering trainings
Reporting progress of the trainings

Computer skills
Microsoft Office (Excel, Word, Power point, Outlook)
Unifield, Consumption data tool, SIAPS-QuanTB

Languages
Karakalpak, Kazakh - Native
English - Fluent (written and oral)
Russian - Fluent (written and oral)

Education
Bachelor of Arts, Economics July-2024
Karakalpak State University- Nukus, Karakalpakstan, Uzbekistan

Bachelor of Arts, English philology June 2014
Karakalpak State University-Nukus, Karakalpakstan, Uzbekistan

Vocational College, Accounting July 2010
Construction and information technological college - Kegeyli, Karakalpakstan, Uzbekistan

Trainings and Conferences
Logistics Technical Training
"Médecins Sans Frontières", France, Bordeaux -June 2025

Advocacy Training
"Médecins Sans Frontières", Uzbekistan, Nukus -June 2023

Supply Chain Week
"Médecins Sans Frontières", Uzbekistan, Tashkent-January 2022

UniField Training
"Médecins Sans Frontières", Uzbekistan, Tashkent-November 2021

2nd Level Field Management Course
"Médecins Sans Frontières", Uzbekistan, Tashkent-November 2019

MSF Field Associative Debates
"Médecins Sans Frontières", Kyrgyzstan, Bishkek -March 2017

SANOU Training Modules
"Médecins Sans Frontières", Uzbekistan, Karakalpakstan, Nukus-November 2015

Training of Trainers in Peer Education on HIV/AIDS and TB prevention
UNFPA, Uzbekistan, Karakalpakstan, Nukus -November 2012